Knowledge Flow Analysis of Open Service Innovation Model

Authors

1 Allameh Tabatabaee University, Faculty of Management and Accounting, Industrial Management Group, Tehran

2 Islamic Azad University, Science Research Branch, Technology Management Department, Tehran, Iran

3 Islamic Azad University, Arak Branch, Department of Business Administration, Tehran

4 Imam Hossein University, Department of Industrial Engineering, Tehran, Iran

Abstract

In the past, open innovation paradigm has been studied widely from the perspective of manufacturing businesses, while the service businesses despite their dominant role in the development of economy have received much less attention. The present paper focuses on open service innovation as a subcategory of economy and also as a part of manufacturing companies’ activities. In this respect, companies that adapt the open innovation model include a set of special activities and technologies to facilitate their internal and external resources of knowledge. Cleveland and et al. in their proposed model have introduced aspects of open service innovation practices which have a direct impact on the flow of knowledge. In this model they also discuss the capabilities of information and communication technology variables and those mediator variables which possess the capability to moderate these impacts. Considering this model as a basis for this research, the paper discusses the dimensions of open service innovation and the capabilities of information and communication technology. Finally, it provides a model to explain the link between these variables in service companies.

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