ارائه چارچوبی جهت استقرار اثربخش نظام مدیریت دانش در سازمان با رویکرد فراترکیب

نوع مقاله : مقاله پژوهشی

نویسنده

دکترای تخصصی مدیریت دولتی، موسسه آموزش عالی میزان، تبریز، ایران

چکیده

استقرار نظام مدیریت دانش یکی از مهم‏ترین و حیاتی‏ ترین عوامل موفقیت سازمان‏ها در شرایط رقابتی و عصر اطلاعاتی است. بنابراین هدف پژوهش حاضر ارائة چارچوبی برای استقرار اثربخش نظام مدیریت دانش در سازمان با رویکرد فراترکیب است. این پژوهش از نظر هدف کاربردی است که با روش کیفی از نوع اسنادی و فراترکیب انجام شده است. برای تحلیل منابع اطلاعاتی مختلف از روش هفت مرحله‏ای سندلوسکی و باروسو استفاده شده است. جامعة مطالعه شامل 322 ‏پژوهش کیفی (مرتبط‏ ترین مطالعات) پژوهش‏ های پیشین (مقاله‏ ها، طرح ‏ها و پایان‏ نامه ‏ها) در زمینة استقرار نظام مدیریت دانش است که با استفاده از رویکرد نمونه‏ گیری هدفمند برای تحلیل انتخاب شدند و در نهایت 182 پژوهش برای فراترکیب انتخاب و با تحلیل محتوای آنها ابعاد و کدهای مربوط استخراج شد. برای تجزیه و تحلیل اطلاعات از روش دستی و برای کدگذاری مؤلفه ‏ها از نرم‏افزار اطلس تی8[1] استفاده شد. یافته ‏های پژوهش نشان داد که عوامل بنیادی دانش (رویکرد دانش‏افزایی، رویکرد دانش جمعی یا گروهی و رویکرد دانش‏ بنیان)، عوامل فرایندی دانش (درونی ‏سازی دانش صریح به ضمنی، برونی‏ سازی دانش ضمنی به صریح و ترکیب دانش صریح با صریح) و عوامل زمینه ‏ای دانش (ابزار دانش، ساختار دانش، شبکه دانش) برای استقرار نظام مدیریت دانش در سازمان مؤثرند.
 
[1]. Atlas T8
 

کلیدواژه‌ها

عنوان مقاله [English]

Developing a Framework for the Effective Implementation of the Knowledge Management Systems in the Organization with a Hybrid Approach

نویسنده [English]

  • Javad Moghtader kargaran
PhD in Public Administration, Mizan Institute of Higher Education, Tabriz, Iran
چکیده [English]

Knowledge management plays a significant role in organizations, and one of its most important roles is to support organizations to effectively deal with changes, increase productivity, and pave the way for development and innovation. The creation, transfer and application of knowledge in an organization is supported by a knowledge management system. Nowadays, attention to knowledge and knowledge management as a strategic asset has been given a lot of attention. Facing the fading knowledge economy, knowing how to effectively manage and integrate different types of knowledge (explicit-implicit) has become very vital to maintain and create a competitive advantage. Knowledge is a valuable, scarce and irreplaceable resource that gives an organization a sustainable competitive advantage. For decades now, organizations have been actively engaged in knowledge management in hopes of improving performance. Although in knowledge management in general, theories are either human-centered or system-centered (technology-centered). In the broadest sense, knowledge management is defined as the ability to use knowledge to achieve organizational goals, which includes how to collect, store, transfer, apply, update and create knowledge. Establishing knowledge management systems is one of the most vital success factors of organizations in today’s competitive conditions and information age. The current research aims to provide a framework for the effective establishment of a knowledge management system in the organization with a meta-composite approach, which is a qualitative method of document type, meta-composition and meta-analysis in terms of practical purpose and terms of nature The steps of this research were based on the seven-step method of Sandelowski and Barroso. The scope of the study includes previous researches (articles, projects, theses) in the field of knowledge management systems, and the most relevant studies were selected using a targeted approach in the field of sampling. In the surveys conducted in this field, researches were selected in which the establishment of a knowledge management system was discussed directly and also in the context of other variables. In this regard, 322 qualitative researches were evaluated in the field of knowledge management systems, at the end of which 182 researches were selected and the relevant dimensions and codes were extracted by analyzing their content. For data analysis, the manual method and Atlas T8 software were used for research coding. Based on the findings of the research based on prioritization, a model based on structural factors (development-oriented approach, teamwork approach, and knowledge-based approach), process factors (explicit to implicit internalization, implicit to explicit knowledge externalization and explicit to explicit knowledge combination) and background factors. (hardware, software and knowledge repositories and network) was presented. The review and generality of the conceptual model has reached the consensus of the experts and a suitable model has been identified for the investigation of factors affecting the effective establishment of knowledge management.
According to the results of the research, the following executive and organizational suggestions are proposed:

Managers of the organization should provide an environment for employees so that employees can take advantage of learning opportunities in gatherings, meetings, lectures and meetings to convert tacit knowledge into explicit knowledge.
By creating motivational policies, the managers of the company should create a mechanism so that the knowledge of people before leaving the organization is obtained from them in writing in any way possible and stored in the organizational database. At the same time, mutual development and synergy in the work of employees will also occur.
Tools and technologies should be developed, firstly, the knowledge evaluation system is created, and secondly, knowledge users can use the evaluated organizational knowledge to solve organizational problems.

Formation of scientific or professional associations (groups of engineers, researchers, etc.) to produce and share professional knowledge. To make these associations more effective, material and spiritual support should be provided for their activities and qualified people should be allowed to attend the associations

کلیدواژه‌ها [English]

  • knowledge
  • effective
  • knowledge management
  • implementation of knowledge management
  • effective implementation of knowledge management

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